ICBC Phone Number Guide – Roadside Assistance & More

ICBC phone number

For Roadside Plus: For repayment of emergency roadside expenses, you can submit a claim onlineOpens in a new tab. or complete the Emergency Roadside Expense Repayment formOpens in a new tab. and mail it to ICBC. For roadside assistance, call 1-800-663-3051 within the Lower Mainland, or 1-800-663-3051 elsewhere in British Columbia, Canada, or the U.S.

ICBC Phone Number Guide

ICBC Department Phone Number
Toll-free in ​B.C., Canada, and the U.S.1-800-663-3051
Vancouver & Lower Mainland604-661-2800
Roadside Assistance – Vancouver/Lower Mainland1-800-663-3051
Roadside Assistance – BC, Canada, U.S. 1-800-663-3051
Driver Licensing Information – BC, Canada, U.S. 1-800-950-1498​
Driver Licensing Information – Greater Victoria 250-978-8300​
Driver Licensing Information – Other countries (collect calls)250-978-8300 
Report an ICBC Claim 24/7 – Lower Mainland 604-520-8222
Report an ICBC Claim 24/7 – BC, Canada, U.S. 1-800-910-4222
Autoplan Insurance – Lower Mainland 604-661-2800
Autoplan Insurance – BC, Canada, U.S. 1-800-663-3051
Vehicle Damage and Claims History Reports – Lower Mainland 604-661-2233
Vehicle Damage and Claims History Reports – BC 1-800-464-5050
Bills and Refunds – Lower Mainland 604-661-2800
Bills and Refunds – BC, Canada, U.S. 1-800-663-3051
Paying a Ticket – Lower Mainland 604-661-2240
Paying a Ticket – BC, Canada, U.S. 1-888-343-2240
Reporting Fraud – Lower Mainland 604-661-6844
Reporting Fraud – BC, Canada, U.S. 1-800-661-6844
Human Resources – Lower Mainland 604-982-6675
Human Resources – BC, Canada, U.S. 1-844-982-6675
Account Services Phone Number 604-661-2723
Account Services – Toll-Free Number 1-800-665-6442

ICBC Customer Service Hours

ICBC’s customer service hours are 8:30 a.m. – 4:30 p.m. You can report an ICBC claim 24/7, every day of the year online or by phone.  

ICBC Claim Number Lookup

ICBC Claim Number Lookup Online Opens in a new tab.

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Carmen Cohoe

Carmen became a driving instructor at the age of 22 in beautiful North Vancouver, BC, and taught many drivers for almost a decade including brand new drivers, drivers from various countries, and seniors, using automatic & standard vehicles and a minivan. She created BC Driving Blog in 2012.

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