For Roadside Plus: For repayment of emergency roadside expenses, you can submit a claim online or complete the Emergency Roadside Expense Repayment form and mail it to ICBC. For roadside assistance, call 1-800-663-3051 within the Lower Mainland, or 1-800-663-3051 elsewhere in British Columbia, Canada, or the U.S.
ICBC Phone Number Guide
| ICBC Department | Phone Number |
|---|---|
| Toll-free in B.C., Canada, and the U.S. | 1-800-663-3051 |
| Vancouver & Lower Mainland | 604-661-2800 |
| Roadside Assistance – Vancouver/Lower Mainland | 1-800-663-3051 |
| Roadside Assistance – BC, Canada, U.S. | 1-800-663-3051 |
| Driver Licensing Information – BC, Canada, U.S. | 1-800-950-1498 |
| Driver Licensing Information – Greater Victoria | 250-978-8300 |
| Driver Licensing Information – Other countries (collect calls) | 250-978-8300 |
| Report an ICBC Claim 24/7 – Lower Mainland | 604-520-8222 |
| Report an ICBC Claim 24/7 – BC, Canada, U.S. | 1-800-910-4222 |
| Autoplan Insurance – Lower Mainland | 604-661-2800 |
| Autoplan Insurance – BC, Canada, U.S. | 1-800-663-3051 |
| Vehicle Damage and Claims History Reports – Lower Mainland | 604-661-2233 |
| Vehicle Damage and Claims History Reports – BC | 1-800-464-5050 |
| Bills and Refunds – Lower Mainland | 604-661-2800 |
| Bills and Refunds – BC, Canada, U.S. | 1-800-663-3051 |
| Paying a Ticket – Lower Mainland | 604-661-2240 |
| Paying a Ticket – BC, Canada, U.S. | 1-888-343-2240 |
| Reporting Fraud – Lower Mainland | 604-661-6844 |
| Reporting Fraud – BC, Canada, U.S. | 1-800-661-6844 |
| Human Resources – Lower Mainland | 604-982-6675 |
| Human Resources – BC, Canada, U.S. | 1-844-982-6675 |
| Account Services Phone Number | 604-661-2723 |
| Account Services – Toll-Free Number | 1-800-665-6442 |
ICBC Customer Service Hours
ICBC’s customer service hours are 8:30 a.m. – 4:30 p.m. You can report an ICBC claim 24/7, every day of the year online or by phone.
ICBC Claim Number Lookup
ICBC Claim Number Lookup Online