ICBC Claim Centre Information – Locations, Phone Numbers +..

Are you looking for an ICBC Claim Centre? Find a location and contact information right here.

ICBC Claim Centre Burnaby

ICBC Claim Centre Coquitlam

ICBC Claim Centre New Westminster

ICBC Claim Centre Surrey

ICBC Claim Centre Vancouver

ICBC Claim Centre North Vancouver


Maple Ridge




Reporting a Claim

You can report a claim online or by phone, 24/7

Lower Mainland: 604-520-8222
Toll-free: 1-800-910-4222

Get Prepared to Report Your Claim

Things you will need to gather:

  • The license plate number of all vehicles involved in the incident
  • Driver’s license number of each driver involved
  • Insurance information for any vehicles that are not insured by ICBC

The following information may also help to get your claim processed in a timely manner:

  • The name and address of your preferred repair facility if the vehicle is not driveable
  • Police file number (if applicable)

Choose The Type of Claim You Need To Report

Vehicle Damage Claim

You can report a vehicle damage claim online if you are the:

  • Registered owner or lessee of a personal vehicle, or
  • Principal driver or principal operator of a personal vehicle

Types of personal vehicle damage claim include:

  • Collision
  • Hit and run
  • Vandalism, theft, fire and weather
  • Emergency roadside expenses

Report a claim online

Glass Damage Claims

ICBC Claim Centre
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If you have a glass damage claim, you can go directly to an ICBC-approved Glass Repair Program facility.

If you are having trouble finding a Glass Repair Program facility in your area, you can call ICBC to report your claim.Find a Glass Repair facility

If You Witness An Incident

If you have witnessed a crash, hit and run, vandalism, fire or theft, you can file a report with ICBC. You can fill out an online form.

Other Claims

Call ICBC to report your claim if you are:

  • a passenger, pedestrian or cyclist
  • an owner or lessee of a commercial vehicle
  • reporting property damage

Lower Mainland: 604-520-8222
Toll-free: 1-800-910-4222

After You Report Your ICBC Claim

After you have reported your claim online or by phone, you will receive an email that includes your claim number. Within one business day, an ICBC claims adjuster will review your claim. If ICBC needs more information to process it, they will call you.

You can check the details of your claim online at any time.

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